Return & Shipping Policy
Returns and Exchanges:
Thank you for choosing RBA Transfers! Please read our policy carefully before making a purchase.
All Sales are Final:
We want to ensure that you have the best shopping experience with us. Therefore, please be aware that all sales are final, and we do not accept returns or exchanges for any reason.
Cancellation and Restock Fee:
In the event of a canceled order, a restock fee of 8% will be applied.
Damages and Issues:
Your satisfaction is our top priority. Upon delivery, we kindly request you to inspect your order immediately. If you notice any defects, damages, wrong items, or missing items, please contact us within 72 hours. Our team will promptly evaluate the issue and make it right for you.
Please note that we are not responsible for
Insufficient or Incorrect Address:
In the unfortunate event that your order is returned to us due to an insufficient or incorrect address provided during checkout, you will need to cover the shipping cost for us to reship the items.
Please triple check that the address you input at checkout is correct. This will avoid any issues with deliveries.
Buyers are responsible for ensuring they are complying with any trademark and copyright protections when using our designs and understanding that you publicly post at your own risk. We are not to be held responsible or liable for any legal implications that may occur to you or your business.
Please note that the shipping time you choose at checkout only applies to the shipping speed of your order. Our turnaround time remains the same, regardless of the shipping speed you select.
RBA TRANSFERS is not responsible for any lost or stolen packages, we highly recommend you purchase the extended insurance on every order to insure you are protected.
Opting for Stamp Mail means there will be no tracking available for your package. We do not assume responsibility for any lost or undelivered packages in this case. To secure a tracked package, you have the option to make an additional payment of $5.
Returns to Sender:
If packages are returned to us by the shipping carrier, refunds will only be applied to the cost of the items and not the shipping fees.
Location and Shipping:
We are based in Canada. USA and International orders will be shipped via USPS or UPS from Canada.
Hawaii & Alaska Shipping:
Please note that free shipping does not apply to Hawaii and Alaska; it is only available within the Continental United States.
Duties and Taxes:
We would like to remind you that any duties and taxes charged by the courier company for international orders are the customer's responsibility.
For any questions or concerns, feel free to reach out to us at firstname.lastname@example.org.